Support Center Home
Open a New Ticket
Click on the category to browse FAQs.
1. Status Updates (3)
Current status of network and equipment.
Network Updates: Oct. 26 @ 6pm - Oct. 27 @ Noon
Student Center - Oct. 5 @ 6pm - Oct. 7 @ 6pm.
2. Featured Information (3)
Important information and announcements from IT Services
How to use the IT Service Desk Solution
Microsoft Home Use Program
Microsoft Office 365 FREE for Employees
3. IT Service Statistics (5)
IT Services open and resolved ticket statistics
Average Time to Resolve [Last 365 Days]
Average Time to Resolve [Last 90 Days]
Current Open Service Requests
Tickets Opened and Closed [Last 30 Days]
Tickets Opened and Closed [Last 7 Days]
4. IT Reports (12)
End of Month Reports from IT Services
IT Updates - 201710, OCT 2017
IT Updates - 201711, NOV 2017
IT Updates - 201712, DEC 2017
IT Updates - 201801, JAN 2018
IT Updates - 201802, FEB 2018
How to Access Email from a Mobile Device
How to Access Email Remotely
How to Add the "In Folder" Column in Outlook
How To Allow Senders Using a Whitelist
How To Block Senders Using a Blacklist or Blocklist
G Suite (7)
Google's "G Suite" is all new to me. Where should I begin?
How do I access Google's "G Suite" of applications?
How do I change my LCC "G Suite" (Google) password?
How do I Create a Team Drive and Share Documents on the Internet?
I setup an Individual Google Account using a different email address. How do I merge the existing Individual account with my Organizational Account?
FAQs that do not fit into other categories
How Can I Keep Track of All My Passwords
How to Sign Out from Windows 10
Meiji Wireless Microscope Quick Start Guide
LCC Applications (4)
LCC Software Applications
How to Find lccToolBook
How To Send/Receive Secure Information Using lccToolBook
How to Use Keyboard Shortcuts to Move Open Windows
Secure92 - Launching Multiple Sessions With lccToolBook
Cisco Voicemail User Guide
How to Clear Text Messages from a Cisco Phone
How to Make Telephone and Fax Calls
How to Set Up Voice Mail
How to Update Employee Directory Information
How to Add a Printer
How to Remove a Printer (Windows 7)
Why is my printer asking to update a driver, and why can't I print to it?
SBCTC Applications (9)
SBCTC Applications (FMS, PPMS, SMS, etc.)
Course and Class Management
DataExpress Procedures for SMS
General SMS and Other Documents
Grades and Transcripts
User Accounts (3)
Information about Network User Accounts
How do I change my LCC network password?
How do I change my Secure92 / Reflection / FMS / PPMS / SMS password?
How do I change my WCTCS password?
Video Conference (1)
Video Conference Questions
How to Setup a Video Conference in LIB 130
Wireless Network Questions
How to connect to the public, wireless network
—Browse by Topic—
Security / Antivirus, Anti-malware
Application & Software Support
Computer & Audiovisual
Copiers & Printers
Network & Wireless
HR Only / New Account
Accounts / Other Requests
Application & Software Support / Other Software
Accounts / Password Reset
Application & Software Support / SBCTC (ctcLink, FMS, SMS, WCTCS)
Telephone, Voicemail & Fax
Please wait... it will take a second!
© 2016-2018 LCC ITS Helpdesk | All Rights Reserved