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1. Status Updates (2)
Current status of network and equipment.
Network Updates: Dec. 20 @ 5pm - Dec. 21 @ Noon
Network Updates: Jan. 24 @ 5pm - Jan. 25 @ Noon
2. Featured Information (2)
Important information and announcements from IT Services
How to use the IT Service Desk Solution
Microsoft Home Use Program
3. IT Service Statistics (5)
IT Services open and resolved ticket statistics
Average Time to Resolve [Last 365 Days]
Average Time to Resolve [Last 90 Days]
Current Open Service Requests
Tickets Opened and Closed [Last 30 Days]
Tickets Opened and Closed [Last 7 Days]
4. IT Reports (22)
End of Month Reports from IT Services
IT Updates - 201803, MAR 2018
IT Updates - 201804, APR 2018
IT Updates - 201805, MAY 2018
IT Updates - 201806, JUN 2018
IT Updates - 201807, JUL 2018
Instructions for using audiovisual equipment
AAR Audiovisual Guide
ADC 144B Audiovisual Guide
ADM 100 (Heritage Room) Audiovisual Guide
Assistive Listening: Listen Receiver Documentation
How to Wirelessly Project or Share a Mobile Display
Learning Management Solution
How to Add Films on Demand to a Canvas Course (for instructors)
How to Add Time to a Quiz in Canvas for One Student (for instructors)
How to Archive a Course in Canvas (for instructors)
How to Change Course Start and End Dates in Canvas (for instructors)
How to Change Your Password in Canvas
Email Tips for LCC Employees
How to Access Email Remotely Using a Web Browser
How to add a shared Inbox in Outlook Web Access?
How To Allow Senders Using a Whitelist
How To Block Senders Using a Blacklist or Blocklist
G Suite (20)
Google's "G Suite" is all new to me. Where should I begin?
How do I change my LCC "G Suite" (Google) password?
How do I Create a Shared Drive in Google and Share Documents on the Internet?
How do I Sign In to Google's G Suite?
How do I Sign In to My Google Student Account?
FAQs that do not fit into other categories
How do I Install Approved Software?
How to Connect Remotely with an LCC Laptop
How to Create a Shortcut to a Shared Network Folder
How to Sign Out from Windows 10
I received an email saying my Lower Columbia College account would be deleted. What do I need to do?
LCC Applications (3)
LCC Software Applications
How to Find lccToolBook
How to Use Keyboard Shortcuts to Move Open Windows
Secure92 - Launching Multiple Sessions With lccToolBook
Microsoft Office (6)
Word, Excel, PowerPoint
How to Resolve the Spinning Icon in MS Office
Icon Font Cheat Sheet for MS Office
Microsoft Office 365 FREE for Employees
Microsoft Outlook: How to Sync Your Calendar with Navigate
Microsoft Word: How to Make Accessible Documents
How to Copy Videos in Panopto
How to Create Folders and Move Videos in Panopto
How to Record Audio and Video Using Panopto
How to Share Panopto Videos
How to Upload an MP4 to Panopto
Cisco Voicemail User Guide
How to Clear Text Messages from a Cisco Phone
How to Make Telephone and Fax Calls
How to Set Up Voicemail
How to Update Employee Directory Information
How to Add a Printer
How to Remove a Printer (Windows 7)
Why is my printer asking to update a driver, and why can't I print to it?
SBCTC Applications (9)
SBCTC Applications (FMS, PPMS, SMS, etc.)
Course and Class Management
DataExpress Procedures for SMS
General SMS and Other Documents
Grades and Transcripts
Computer and Network Security Topics
How Can I Keep Track of All My Passwords
How do I change my LCC network password?
How do I change my Secure92 / Reflection / FMS / PPMS / SMS password?
How do I change my WCTCS password?
How to Encrypt and Decrypt Files as an LCC Employee
Video Conference (1)
Video Conference Questions
Use Zoom to Host and Participate in Online Meetings
Wireless Network Questions
How to connect to the public, wireless network
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Application & Software Support / SBCTC (FMS, SMS, WCTCS)
Software Installation & Updates
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