Frequently Asked Question

WHAT:

IT was recently notified by Adobe that they will discontinue Adobe Creative Cloud content synchronization as well as synced file and folder sharing, and will permanently remove the cloud-based copies of files for users.

WHO:

Anyone using Adobe Creative Cloud products (including Acrobat), and saving files.

WHEN:

February 3rd, 2025, cloud-based copies of files will be permanently removed.

WHAT DO I NEED TO DO?

If you have used any Adobe Creative Cloud application (including Acrobat) and saved files, the synced cloud copies of those files need to be downloaded and stored in a different location.

HOW DO I GET MY CLOUD FILES?

Before Feb 3rd, follow these step-by-step instructions to download your files from the Adobe Cloud.

Keywords: 

Adobe Applications Using Creative Cloud for Sync;Adobe Photoshop; Adobe Illustrator; Adobe InDesign; Adobe XD; Adobe Premiere Pro; Adobe After Effects; Adobe Lightroom; Adobe Fresco; Adobe Acrobat; Adobe Audition; Adobe Animate; Adobe Express (formerly Adobe Spark); Adobe Bridge; Adobe Substance 3D suite;