Frequently Asked Questions

Why is my printer asking to update a driver, and why can't I print to it?
Last Updated 3 months ago

Printers and the "drivers" than control them sometimes need to be updated. When this happens to a printer on the network, the driver also needs to be updated on each computer that uses the printer.

To update the driver, follow these steps:
  1. Make a note of the printer that needs to be updated (example: IT05555)
  2. Remove the printer from the computer (see How to Remove a Printer (Windows 7))
  3. Add the printer to the computer (see How to Add a Printer)

This will re-install the printer with the latest driver.

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