Frequently Asked Questions

How to Set Up Voice Mail
Last Updated 3 months ago


The first time you access your voicemail, you will be prompted to record new configuration settings:

  1. Press the MESSAGES button on your Cisco phone.
  2. Dial the temporary password 12345 to get in.
  3. Press any number.
  4. You will be prompted to record your name at the tone, followed by the #.
  5. You will be prompted to record your greeting message at the tone, followed by the #.
  6. You will be prompted to enter a new security pin for your account. This must be a 5 digit number
  7. You will be prompted to re-enter the security pin to access your account.
  8. You will be notified that your account is listed in the company directory.
For recommended phone scripts, please see Smart Service Telephone Scripts.

If you share a telephone with someone and have a different voicemail account, or you are trying to access voicemail from a different phone:

  1. Press the MESSAGES button on your Cisco phone.
  2. Press the * (star) button.
  3. Enter your ID (i.e. voicemail extension), followed by the #.
Then follow steps 3-8 above.

To access the voicemail system from off campus, dial 360-442-2999

  1. When the system picks up, dial * (star)
  2. When prompted, enter your VM extension followed by #
  3. When prompted, enter your pin followed by #



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