Frequently Asked Question

Zoom has updated its security requirements. You may receive an email that warns you a Zoom meeting you have scheduled does not meet Zoom's latest security requirements. This is a legitimate email. It is not a phishing attempt.

Sender: Zoom Trust and Safety [no-reply@zoom.us]
Subject: Your Zoom meeting is at risk
Body:

Hi there,

We’re reaching out to you because a meeting scheduled on your Zoom account has been posted online, and it doesn’t have security features enabled. This opens the door for anyone (including unwanted guests) to join your meeting. We ask that you adjust the security settings for your meeting in order to protect it.

Here is a link to the post: [...]
Here is a link to the meeting: [...]
This meeting was scheduled by [...].

Unfortunately, we’ve seen a number of meetings like yours disrupted by malicious people who search social media for unprotected meetings and share them with potential intruders. To keep our customers safe, we created an At Risk Meeting Notifier. This tool searches the public internet for Zoom meeting information and checks the meeting’s security settings. When we find a meeting that looks to be at high risk of being disrupted, we notify the host.

We strongly recommend you take the following actions to reduce the risk of a disruption.

If you would like to make your meeting private:

1. Remove or report the public post
2. Delete this meeting and create a new one
3. Enable these security settings:
   • Meeting password/passcode
   • Waiting room
   • Meeting registration
4. Send the new meeting information only to people you know

If you would like to keep your meeting public:

We strongly recommend converting it to a webinar (here’s how). A webinar will give you control over who participates with video, audio, chat, and screen sharing.

If you have any questions, please don’t hesitate to reach out to us.

Thank you for choosing Zoom!
Team Zoom

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