Frequently Asked Question
IT Updates - 201909, SEPT 2019
Last Updated 3 months ago
-- From: Brandon Ray, Director of IT Services
- September 19 is the infamous Talk Like a Pirate Day.
- IT Services is deploying Windows 10 and Office 2016.
- IT Services is is working on upgrades for the Navigate Advising application.
- IT Services is working on the statewide ctcLink (PeopleSoft) project.
- IT Services is working on the Main Building remodel.
- IT Services completed a project to improve the security of its backup data in case of a ransomware attack.
- IT Services isolated the document imaging system to improve security.
- IT Services decommissioned an old web server.
- IT Services added a new Head Start building to the network at Barnes elementary school in Kelso.
- IT Services completed the access control project in the Main building.
- IT Services moved the Math Achievement Center, Testing Center, Test Proctoring Center and a number of offices into the remodeled Main building.
- IT Services opened 13 classrooms in the Main building that were remodeled with new audiovisual equipment.
- IT Services upgraded two conference rooms in the Main building to include audiovisual and videoconferencing equipment.
- IT Services setup a new phone tree for Student Services to quickly route incoming calls, including calls from individuals who speak Spanish, to the most appropriate person who can help.
- IT Services expanded wireless network coverage in the Admissions and Vocational buildings.
- IT Services completed the critical requests for the Navigate Advising project.
- Opened: 262
- Resolved: 233
- Unresolved: 100
- Average time to resolve requests in the last 90 days: 2 Days, 6 Hours (at end of day 9/25/2019)
- For current statistics, view the IT Services Quality of Service page.