Frequently Asked Question

IT Updates - 201911, NOV 2019
Last Updated 9 days ago

-- From: Brandon Ray, Director of IT Services                                                      

Important Notices:
  • Nov. 15 @ 6:00pm - Nov. 16 @ noon: IT Services will upgrade servers; network services will be unavailable periodically; downtime will be minimal.
  • Dec. 20 @ 6:00pm - Dec. 21 @ noon: IT Services will upgrade servers; network services will be unavailable periodically; downtime will be minimal.
Fun Facts:
  • November is National Gratitude Month - celebrate by showing your gratitude to a helpful IT employee this month. Send them an email (or Rice Krispies Treats) to let them know how much you appreciate them.
Featured Knowledgebase Article:
Current Projects:
  • IT Services is deploying Windows 10 and Office 2016.
  • IT Services is upgrading the college's email server.
  • IT Services is working to improve the user experience with the Navigate advising application.
  • IT Services is working on the statewide ctcLink (PeopleSoft) project.
Projects Completed in October:
  • IT Services implemented a process for faculty and staff to install pre-approved software applications.
  • IT Services developed an application to share secure messages and files with employees as well as people off campus.
Service Request Statistics in October:
  • Opened: 375
  • Resolved: 382
  • Unresolved: 90
  • Average time to resolve requests in the last 90 days: 2 Days, 21 Hours (at end of day 11/18/2019)
  • For current statistics, view the IT Services Quality of Service page.
-- November 2019

Please Wait!

Please wait... it will take a second!

© 2016-2019 LCC ITS Helpdesk | All Rights Reserved
Powered by