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IT Updates - 201908, AUG 2019
Last Updated 8 months ago

-- From: Brandon Ray, Director of IT Services                                                      

Important Notices:
  • Aug. 15 @ 6:00pm - Aug. 16 @ noon: IT Services will upgrade servers; network services will be unavailable periodically; downtime will be minimal.
Fun Facts:
Featured Knowledgebase Article:
Current Projects:
  • IT Services is deploying Windows 10 and Office 2016.
  • IT Services is is working with EAB to upload data into the EAB Navigate application for the Guided Pathways initiative.
  • IT Services is working on the statewide ctcLink (PeopleSoft) project.
  • IT Services is working on the Main Building remodel.
Completed Projects:
  • IT Services setup an ID/access card printing station in Campus Services.
  • IT Services developed and shared an application with the community and technical colleges to detect and minimize the impact of compromised email accounts.
Service Request Statistics in July 2019:
  • Opened: 218
  • Resolved: 231
  • Unresolved: 71
  • Average time to resolve requests in the last 90 days: 1 Day, 21 Hours (at end of day 8/23/2019)
  • For current statistics, view the IT Services Quality of Service page.
-- August 2019

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