Frequently Asked Question

How to access a shared Inbox in Outlook Web Access
Last Updated 6 months ago

If you want to monitor the email from a shared mailbox, use this method. You are able to view one mailbox at a time.

  1. Log in to Outlook Web App.
  2. Click on your name in the upper right corner of the window.
  3. Click on Open another mailbox...
  4. In the Open another mailbox popup, start typing the email address of the mailbox that you want to open in the box (everything before the @ sign). All mailboxes that match your criteria will be displayed in a list. If the mailbox does not show in the dropdown, click the Search contacts and directory.
  5. Select the desired mailbox and click on Open. The mailbox will be opened in a new tab in your browser.
To return to your mailbox, click on the browser tab you were previously on.


Troubleshooting:
If the mailbox doesn’t open, does not show in the search, or you get an error message instead this would indicate you do not have full access permissions to the mailbox or the mailbox is hidden from the directory. Please submit a HelpDesk ticket.



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