Frequently Asked Question

How to access a shared Inbox in Outlook Web Access
Last Updated 18 days ago

If you want to monitor the email from a shared mailbox, use this method. You are able to view one mailbox at a time.

  1. Log in to Outlook Web App.
  2. Click on your name in the upper right corner of the window.
  3. In the Open Other Mailbox box, type the last name of the mailbox that you want to open in the box and press the Enter key. All mailboxes that match your criteria will be displayed in a list.
  4. Select the desired mailbox and click on Open. The mailbox will be opened.
To return to your mailbox, follow the steps above and type your last name in the Open Other Mailbox box.

If the mailbox doesn’t open and you get an error message instead, this would indicate you do not have full access permissions to the mailbox. Please submit a HelpDesk ticket.


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