Frequently Asked Questions

IT Updates - 201807, JUL 2018
Last Updated 10 months ago

-- From: Brandon Ray, Director of IT Services                                                       

Future Projects:
  • IT Services plans to migrate faculty and staff email to Google's "G Suite Mail" application.
  • IT Services is researching options to replace the Document Management solution.
Current Projects:
  • IT Services is configuring the online Time and Leave Reporting application.
  • IT Services is deploying Windows 10 and Office 2016.
  • IT Services has begun planning for the EAB Navigate project as part of the Guided Pathways grant.
  • IT Services is re-configuring the audiovisual setup in the University Center classroom.
Completed Projects:
  • IT Services deployed wireless microscopes for use with mobile devices in the Health and Science Building.
Service Request Statistics in June 2018:
  • Opened: 287
  • Resolved: 260
  • Unresolved: 121
  • Average time to resolve requests in the last 90 days: 2 days, 0 hours (at end of day 7/27/2018)
  • For current statistics, view the IT Services Quality of Service page.
-- July 2018

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