Frequently Asked Questions

IT Updates - 201808, AUG 2018
Last Updated 9 months ago

-- From: Brandon Ray, Director of IT Services                                                       

Important Notices:
  • Sept. 28 @ 6pm - Sept. 29 @ Noon: IT Services will upgrade servers; network services will be unavailable periodically; downtime will be minimal.
Future Projects:
  • IT Services plans to migrate faculty and staff email to Google's "G Suite Mail" application.
  • IT Services is researching options to replace the Document Management solution.
Current Projects:
  • IT Services is configuring the online Time and Leave Reporting application.
  • IT Services is deploying Windows 10 and Office 2016.
  • IT Services has begun working on data collection for the EAB project as part of the Guided Pathways grant.
  • IT Services continues to troubleshoot the wireless microscopes for use with mobile devices in the Health and Science Building.
Completed Projects:
  • IT Services setup two emergency notification speakers at the Longview public library.
  • IT Services upgraded telephone functions to incorporate new features of the emergency notification system.
Service Request Statistics in July 2018:
  • Opened: 207
  • Resolved: 203
  • Unresolved: 92
  • Average time to resolve requests in the last 90 days: 2 Days, 10 Hours (at end of day 8/24/2018)
  • For current statistics, view the IT Services Quality of Service page.
-- August 2018

Please Wait!

Please wait... it will take a second!

© 2016-2019 LCC ITS Helpdesk | All Rights Reserved
Powered by