Frequently Asked Question

You might need to save messages to a specific folder in your inbox. This is especially helpful if you have access to a shared inbox and need to keep archived copies of the messages from that inbox.

Create a New Folder in Your Inbox

1. Open Outlook and select your Inbox
2. Right-click on the Inbox icon and select New Folder
3. When the "Create New Folder" dialog box opens:
   1. Enter a name for the new folder
   2. Click the OK button

Move individual messages from the shared inbox to your inbox

1. Navigate to the shared inbox in Outlook
2. Select (click) the first message
3. Press and HOLD the Shift Key
4. Scroll down to the last message that you want to move
5. Select (click) that message to select all of the messages between the first and the last
6. Click and DRAG the highlighted messages to the destination folder
7. Select (click) the destination folder to view and open the messages

Move entire folders (of messages) from the shared inbox to your inbox

1. Navigate to the shared inbox in Outlook
2. Select a folder to MOVE to your inbox
3. RIGHT-click the folder
4. Select Move
5. Scroll up (in the selection box), to locate your destination folder
6. Select (click) the destination folder to move the original folder to this location
7. Click the OK button

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