Frequently Asked Question

If you are an employee, see the article, ctcLink: Activate Your Account (for employees).
If you are a student, see the article, ctcLink: Activate Your Account (for students).

These articles include answers for resolving the following error messages:

• Error Message: Authorization Error -- Contact your System Administrator
• Error Message: Invalid ctcLink ID. Please check your ctcLink ID and re-enter or if you are a first time user, go to ctcLink login page and click “First Time User.”
• Error Message: Your ctcLink ID could not be created. Please try again or use this link to get assistance from your college: http://sbctc.edu/ctcLink/AYAHelp.html (0,0)
• Error Message: Your ctcLink ID could not be created. Integration Gateway... HttpStatusCode returned : 400. (158, 10623) CTC_OKTA_SERVICE... Statement:62 If you are still having issues contact your college help desk listed here: http://sbctc.edu/ctcLink/AYAHelp.html. (0,0)

Additional Information:

• Okta - Activating Your ctcLink Account (SBCTC)

---

Keywords: EMPLID, ctcLink ID