Frequently Asked Question

ctcLink: How to Activate Your ctcLink Account
Last Updated 16 days ago

If you are an employee, see the article, ctcLink: Activate Your Account (for employees).
If you are a student, see the article, ctcLink: Activate Your Account (for students).

Additional Information:
Password and Security Question Requirements:
  • Password Requirements:
    • Must be at least 8 characters
    • Must contain at least 1 UPPERCASE letter
    • Must contain at least 1 lowercase letter
    • Must contain at least 1 number (0-9)
    • Cannot contain any part of your name
    • Special characters are optional
  • Requirements for Answers to Security Questions:
    • Must be at least 6 characters
    • Cannot contain any part of the security question
    • Avoid using special characters (spaces, apostrophes, exclamation points, etc.)

Error Messages:


  • Error: Authorization Error -- Contact your System Administrator

  • Error: Invalid ctcLink ID. Please check your ctcLink ID and re-enter or if you are a first time user, go to ctcLink login page and click “First Time User.”

  • Error: Password may not contain your first or last name. (21000,49)
  • Cause: The password contains a part of the name associated with the account.

  • Error: Your ctcLink ID could not be created. Failure on service: SMS Factor HttpStatusCode returned: 400. If you are still having issues contact your college help desk listed here: http://sbctc.edu/ctcLink/AYAHelp.html.
  • Cause: A verification text message could not be sent to the phone number that was entered.

  • Error: Your ctcLink ID could not be created. Failure on service: Voice Factor HttpStatusCode returned: 400. If you are still having issues contact your college help desk listed here: http://sbctc.edu/ctcLink/AYAHelp.html.
  • Cause: A phone call could not be made to the phone number that was entered.

  • Error: Your ctcLink ID could not be created. Integration Gateway... HttpStatusCode returned : 400. (158, 10623) CTC_OKTA_SERVICE... Statement:62 If you are still having issues contact your college help desk listed here: http://sbctc.edu/ctcLink/AYAHelp.html. (0,0)



Keywords: EMPLID, ctcLink ID

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