Frequently Asked Question

If you are an employee, see the article, ctcLink: Activate Your Account (for employees).
If you are a student, see the article, ctcLink: Activate Your Account (for students).

Additional Information:

• Okta - Activating Your ctcLink Account (SBCTC) - includes password rules and requirements

Password and Security Question Requirements:

• Password Requirements:
  • Must be at least 8 characters
  • Must contain at least 1 UPPERCASE letter
  • Must contain at least 1 lowercase letter
  • Must contain at least 1 number (0-9)
  • Cannot contain any part of your name
  • Special characters are optional
• Requirements for Answers to Security Questions:
  • Must be at least 6 characters
  • Cannot contain any part of the security question
  • Avoid using special characters (spaces, apostrophes, exclamation points, etc.)

Error Messages:

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• Error: Authorization Error -- Contact your System Administrator

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• Error: Invalid ctcLink ID. Please check your ctcLink ID and re-enter or if you are a first time user, go to ctcLink login page and click “First Time User.”

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• Error: Password may not contain your first or last name. (21000,49)
• Cause: The password contains a part of the name associated with the account.

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• Error: Your ctcLink ID could not be created. Failure on service: SMS Factor HttpStatusCode returned: 400. If you are still having issues contact your college help desk listed here: http://sbctc.edu/ctcLink/AYAHelp.html.
• Cause: A verification text message could not be sent to the phone number that was entered.

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• Error: Your ctcLink ID could not be created. Failure on service: Voice Factor HttpStatusCode returned: 400. If you are still having issues contact your college help desk listed here: http://sbctc.edu/ctcLink/AYAHelp.html.
• Cause: A phone call could not be made to the phone number that was entered.

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• Error: Your ctcLink ID could not be created. Integration Gateway... HttpStatusCode returned : 400. (158, 10623) CTC_OKTA_SERVICE... Statement:62 If you are still having issues contact your college help desk listed here: http://sbctc.edu/ctcLink/AYAHelp.html. (0,0)

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• Error: Your ctcLink ID could not be created. Please try again or use this link to get assistance from your college: http://sbctc.edu/ctcLink/AYAHelp.html. (0,0)

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Keywords: EMPLID, ctcLink ID