Frequently Asked Question

ctcLink: Troubleshooting ctcLink Login Issues
Last Updated a year ago

See the Guide to Troubleshooting ctcLink Login Issues. This guide has answers for resolving the following error messages:

Error Message: An account was not found (21000,48)

Error Message: Authorization Error -- Contact your System Administrator

Error Message: Error getting content. Unable to get document.

Error Message: Invalid ctcLink ID. Please check your ctcLink ID and re-enter or if you are a first time user, go to ctcLink login page and click “First Time User.”

Error Message: No match was found. Please try again and check your entries carefully. Make sure the name you entered is the one you used during admissions (For example: Samuel Smith or Sam Smith). If you need additional assistance, go to to get help from your college.

Error Message: Resource not found: null (User)

Keywords: ctcLink, password reset, change password, lookup EMPLID, lookup ID, lookup SID, Online Admissions Application (OAA), authorization error, security administrator

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