Frequently Asked Question
ctcLink: Troubleshooting ctcLink Login Issues
Last Updated a year ago
See the Guide to Troubleshooting ctcLink Login Issues. This guide has answers for resolving the following error messages:
Error Message: An account was not found (21000,48)
Error Message: Authorization Error -- Contact your System Administrator
Error Message: Error getting content. Unable to get document.
Error Message: Invalid ctcLink ID. Please check your ctcLink ID and re-enter or if you are a first time user, go to ctcLink login page and click “First Time User.”
Error Message: No match was found. Please try again and check your entries carefully. Make sure the name you entered is the one you used during admissions (For example: Samuel Smith or Sam Smith). If you need additional assistance, go to http://sbctc.edu/ctcLink/AYAHelp.html to get help from your college.
Error Message: Resource not found: null (User)
Keywords: ctcLink, password reset, change password, lookup EMPLID, lookup ID, lookup SID, Online Admissions Application (OAA), authorization error, security administrator
Error Message: An account was not found (21000,48)
Error Message: Authorization Error -- Contact your System Administrator
Error Message: Error getting content. Unable to get document.
Error Message: Invalid ctcLink ID. Please check your ctcLink ID and re-enter or if you are a first time user, go to ctcLink login page and click “First Time User.”
Error Message: No match was found. Please try again and check your entries carefully. Make sure the name you entered is the one you used during admissions (For example: Samuel Smith or Sam Smith). If you need additional assistance, go to http://sbctc.edu/ctcLink/AYAHelp.html to get help from your college.
Error Message: Resource not found: null (User)
Keywords: ctcLink, password reset, change password, lookup EMPLID, lookup ID, lookup SID, Online Admissions Application (OAA), authorization error, security administrator
