Frequently Asked Questions

IT Updates - 201806, JUN 2018
Last Updated 6 months ago

-- From: Brandon Ray, Director of IT Services                                                       

Important Notices:
  • June 29 @ 6:00am - 6:00pm: IT Services will upgrade servers; network services will be unavailable periodically; downtime will be minimal.
Future Projects:
  • IT Services plans to migrate faculty and staff email to Google's "G Suite Mail" application.
  • IT Services is researching options to replace the Document Management solution.
Current Projects:
  • IT Services is configuring the online Time and Leave Reporting application.
  • IT Services is deploying Windows 10 and Office 2016.
  • IT Services has begun planning for the EAB Navigate project as part of the Guided Pathways grant.
  • IT Services is re-configuring the audiovisual setup in the University Center classroom.
  • IT Services is working on configuring wireless microscopes for use with mobile devices in the Health and Science Building.
Completed Projects:
  • IT Services replaced the audiovisual equipment in the Student Center Clubs and Orgs room.
Service Request Statistics in May 2018:
  • Opened: 211
  • Resolved: 202
  • Unresolved: 94
  • Average time to resolve requests in the last 90 days: 2 days, 14 hours (at end of day 6/26/2018)
  • For current statistics, view the IT Services Quality of Service page.
-- June 2018

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